Kruizey Kidz 100% Satisfaction Guarantee

Kruizey Kidz garments are made in New Zealand and we are able to keep a tight control on the quality of all garments.   Therefore, we endeavour to meet high standards of workmanship.   Should any garment not measure up to these standards, simply return it and we will happily replace it or refund your purchase price.   We are proud to be totally New Zealand Made.

Returns Policy

A full refund will be provided to any goods returned to us, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.

After 30 days returns and refunds are subject to manufacturers warranty.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 7 working days  following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 2 days for delivery domestically, or 1 week internationally.  We will also let you know via email if there is going to be a delay in your delivery.  We offer a standard delivery charge of $6.50 for all parcels in New Zealand, all goods are sent via courier track and trace and Australia is $12.50