Terms and Conditions
Kruizey Kidz 100% Satisfaction GuaranteeKruizey Kidz Ltd garments are made in New Zealand so we are able to keep a tight control on the quality of all garments. Therefore, we endeavour to meet high standards of workmanship and we take pride in this. Should any garment not measure up to these standards, simply return it and we will happily replace it or refund your purchase price. We are proud to be totally New Zealand Made with all our own label. Please note we are a home based business so are not always available to reply to emails straight away and our sewers are all mums who work from their homes so sometimes we are abit slower than bulk purchases and all our larger sizes from 6/7 years and lined jackets are now made to order only
OrdersWhen placing an order if you are paying via internet banking or cheque payment must be received by us within 48 hours or the order will be cancelled.
Returns PolicyA full refund will be provided to any goods returned to us, unopened in their original packaging and within 10 days. Shipping expenses, in both directions, are not refundable.If the goods you receive are faulty, we will replace those goods if they are returned to us within 20 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost. Returns for any other reason must be arranged for before sending back or no refund will be offered. There is no refund for custom or special orders, but a discount maybe offered in special circumstances. If you have ordered the incorrect size and want to exchange you may do this but the courier fee both ways is to be paid by you the buyer.
Special orders change of fabrics etcIf you request a different coloured lining etc or extra length please allow up to 3-4 weeks for delivery as this takes a lot longet to be made and are not held in stock but made to order only. If required earlier please state in comments so that we can get it put forward with our sewers, Also please note that there is no refund if you decide you dont want the garment after it has been made and sent to you.
New Zealand DeliveryWhen you place your order you will receive an email confirming delivery and billing details. Delivery details must include your post code. We accept no responsibility for failing to deliver if you provide an incorrect street address. A courier is used for all town and city and rural deliveries. Please allow two to three working days for your order to arrive and up to 4 days for Rural. Note: "Working days" do not include Saturday, Sunday or public holidays.
International DeliveryWhen you place your order you will receive an email confirming delivery and billing details. Delivery details must include a street address as we do not deliver to post office boxes. We accept no responsibility for non-delivery if you provide an incorrect street address. All Australian orders are sent via New Zealand Post, please allow 3-7 working days. All international orders are sent through New Zealand post. Please allow 10 working days. Note: "Working days" do not include Saturday, Sunday or public holidays. Note: Delays due to customs clearance or internal service are not accounted for. International orders may be subject to import duties or taxes levied by the authorites in your country. These duties, taxes or charges are payable by the receiver.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. (You are cover under New Zealand - Privacy Act 1993:)
We will only send you email newsletters if you explicitly opt in.Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by a securerd payment gateway authorised by our bank, using secure encryption.
All content on our website Kruizey Kidz Ltd is subject to New Zealand and international copyright and intellectual property right laws. This means that you are not authorised to download, modify, transmit, or otherwise use any material from www.kruizeykidz.co.nz without the consent of Kruizey Kidz Ltd. New Zealand Law governs any dispute arising from a breach of copyright.